mobi-ticket™ Canada FAQ
What is a mobi-ticket?
Rather than having your paper ticket delivered in the post or queuing to collect it at the box office, you can have the ticket delivered to your mobile phone as a picture message. The mobi-ticket contains a unique barcode and some accompanying text to describe the event.
You simply save the mobi-ticket in your messages inbox.
How do I get in to the event?
At the venue, look for the signs for the special mobi-ticket fast-track access point. To gain entry you simply retrieve the barcode from your messages inbox and present it to be scanned. The barcode scanner will read the barcode and permit entry via a link to a database containing all barcode tickets issued for this event. At this point, a paper ticket is automatically printed-out. This can be used for “pass-out” purposes.
Once scanned, the barcode cannot be scanned again – this makes it much more secure than any other current ticket system in operation. This also makes life hard for touts (scalpers), and makes more tickets available to the customer at the intended cover price.
How is my mobi-ticket delivered?
The mobi-ticket is delivered as a Multimedia (MMS) or WAP message to the phone and will appear in your inbox like any other message.
What does a mobi-ticket look like?
A mobi-ticket contains a unique barcode and some text to describe the event. When you open it, you will see, in most cases, a standard barcode like you see on virtually any product. Simply save the message on your phone for use when you need it.
When is the mobi-ticket delivered?
The mobi-ticket is delivered almost as soon as it is sent, as with any normal person-to-person SMS or MMS message. When it is sent will vary depending on the event organiser but you will normally be informed about when it should arrive.
What if I order more than one ticket?
A single barcode is delivered for each booking. You simply turn-up together to get into the event.
What if my phone is not compatible?
Any phone that can browse the carrier portal (WAP) or receive an MMS message can receive a mobi-ticket. However, some handsets do not support WAP or MMS, in which case you will receive a text-only message with the barcode number in the text. This number will be typed in at the event (rather than scanned) and from that point, the ticket will work in the same way as one with a barcode.
What do I do when I receive my mobi-ticket?
This depends on your phone. In many cases, you simply don’t delete it but you may need to store the picture message in your phone using a Save option. At the event, you simply call-up the picture message to have the barcode scanned.
What if I don’t receive my mobi-ticket?
If your phone is switched on and you have not received your mobi-ticket by the end of the day, please first try switching your phone off and on. If you have still not received your mobi-ticket, then contact the box office.
What if I delete my mobi-ticket by mistake?
Contact the box office providing your mobile number. A new mobi-ticket will be delivered at no additional cost. The replacement mobi-ticket will only be delivered to the original mobile number.
What if I change my mobile phone or it is lost or stolen?
Contact the box office providing your old mobile number, new mobile number, and original payment details. Your original mobi-ticket will be cancelled and a new mobi-ticket will be issued at no charge.
What does it cost to receive a mobi-ticket?
The delivery of a mobi-ticket is included in the ticket price. There is no charge to your mobile bill to receive a mobi-ticket.
Will my mobile phone number be used for any other purpose?
Your mobile phone number will only be used to delivering your mobi-ticket. Your mobile number will not be used for any other purpose or passed to third parties without your consent.
Can I forward my mobi-ticket to a friend?
No. Mobi-tickets are non-transferable. At the event, your mobi-ticket is scanned. Entry will be granted only the first time a mobi-ticket barcode is scanned. Other security information such as mobile number and payment card details may be requested to prove ownership. Further attempts to gain entry with the same barcode may result in event security being called.
What happens if I forget my phone or my battery dies at the venue?
We are able to verify that you had genuine tickets using your mobile number and hence you can get the value you are entitled to. Contrast that to paper, where once the ticket is gone it is gone for good and you will not get the value you paid for!